Return and Refund Policy for Car Rental

1. Vehicle Return

The rented vehicle must be returned on the agreed date, time, and location as specified in the rental agreement.

The vehicle must be in the same condition as at the time of pick-up, except for normal wear and tear.

2. Late Returns

If the vehicle is returned late without prior notice or approval, the customer will be charged an additional fee for every hour or day overdue, as per the rental agreement.

3. Early Returns

If the customer returns the vehicle earlier than the agreed rental period, the rental charge will not be prorated or refunded unless specified otherwise in the agreement.

4. Fuel Policy

The vehicle must be returned with the same fuel level as at the start of the rental.

If the fuel level is lower, a refueling charge will apply based on the current fuel rates and an additional service fee.

5. Damages and Deductions

If the vehicle is returned with damages, the cost of repairs will be deducted from the security deposit or charged to the customer.

If damages exceed the security deposit, the customer will be billed for the remaining amount.

6. Refund Policy

Security Deposit:

The security deposit of €500 will be refunded in full if:

The vehicle is returned on time, undamaged, and in the same condition as at the time of rental.

There are no unpaid charges (e.g., fuel, traffic fines, or additional rental fees).

Refunds will be processed on the day of return after the vehicle is inspected and cleared of any pending charges and damages

Rental Charges:

Non-refundable fees:
Booking fees, administrative fees, or other upfront charges are non-refundable unless specified otherwise.

Cancellations:

If a customer cancels their booking:

Within 2 days of the pick-up time: A full or partial refund may be provided based on the cancellation policy.

After the pick-up time: No refund will be issued.

Force Majeure: Refunds due to unavoidable circumstances (e.g., natural disasters) will be at the discretion of the company.

Overcharges:

If the customer is charged in error, the company will refund the overcharged amount within 2 days after verification.

7. No-Show Policy

If the customer fails to collect the vehicle on the scheduled pick-up date without prior notice, the booking will be canceled, and no refund will be issued.

8. Exceptions

Refunds will not be provided for:

Violations of the terms and conditions of the rental agreement.

Loss of rental days due to customer fault (e.g., vehicle impoundment).

9. Process for Refund Requests

To request a refund, the customer must:

1. Contact the customer service team at +23057600266
2. Provide the rental agreement number, booking details, and a description of the issue.
3. Allow up to 2 days for the company to review and process the request.
4. Governing Law

This policy is governed by the laws of Mauritius and is subject to change without prior notice.